6. Premium-Quality Ongoing Support
Our Industry-leading Technical Support Ensures Maximum Uptime
Bluepoint Solutions ongoing technical support includes application software, updates, upgrades, support, and administration of your system—everything that is needed to ensure that your software runs as smoothly as possible. Telephone support is available from 5:00am to 5:00pm PST/PDT Monday through Friday, excluding federal holidays.
When you contact our support team you’ll receive assistance from subject matter experts, every time. The support team also practices proactive monitoring, allowing you to remain focused on the needs of your members and customers, not on your software. You will gain ongoing technical guidance and coaching for your technical staff members to ensure optimal performance.