Penn East Federal Credit Union Selects FASTdocs Suite from Bluepoint Solutions for Enterprise Content Management
–Credit union adopts document imaging system to improve member service, streamline operations–
Henderson, Nev.- July 14, 2015– Bluepoint Solutions today announced Scranton, PA-based Penn East Federal Credit Union has selected its document imaging suite, FASTdocs, for enterprise content management (ECM). The upgrade from largely paper-based operations will establish a foundation of modern technology for future growth.
Penn East FCU ($141 million in assets and over 17,000 members) serves the counties of Lackawanna, Luzerne and Wyoming in Northern Pennsylvania. As part of comprehensive evaluation of current technology and practices, the credit union identified paper and paper-related processes as a significant obstacle to member service capabilities. Penn East FCU will adopt several components of Bluepoint’s FASTdocs suite, built upon a native member-centric filing structure:
- File Import Studio for electronic import into FASTdocs with no manual intervention
- Batch Scan will facilitate high-volume paper scanning to handle the conversion process
- WebShare for online member document access
- FASTdocs with DocuSign® automated import of electronically-signed documents
“Our current processes are very paper-heavy and this puts a strain on our employees’ ability to serve members,” said Katelyn McManamon, marketing manager of Penn East FCU. “We want to free up our employees’ time to focus on improving member service and building relationships with members.” Penn East FCU has been using Bluepoint’s ImagePoint Teller for real-time check capture for a number of years.
“By removing paper from internal operations and processes, Penn East FCU will reduce cumulative physical and labor costs, freeing resources for more valuable, member-facing activities,” said Alissa Fry-Harris, director of marketing for Bluepoint Solutions. “We are proud to partner with Penn East Federal Credit Union to modernize their technology and prepare for future innovations.”
About Penn East Federal Credit Union
Penn East Federal Credit Union is community based credit union headquartered in Scranton, Pennsylvania and serve Lackawanna, Luzerne and Wyoming Counties.