Published by CUToday on December 8, 2015
Good document management practices can boost employee productivity by 30%-40%, according to one expert who sees many more CUs shifting to teller capture over branch capture next year.
Hal Tilbury, president and CEO of Bluepoint Solutions, said such efficiencies are the primary reason for the growing interest in teller capture, as well as the benefits of limiting check fraud and improving member service.
“We see checks as a document type that has not been managed according to best practices for content management,” said Tilbury. “We feel there are a lot of inefficiencies in credit unions everyday because they are not managing their checks—and documents—according to best practices. We thump that bible every day and hope to help credit unions. If they adopt best document management practices they can improve employee productivity 30%-40%. That is a big number at any size credit union.”
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