Bluepoint Solutions Publishes White Paper “Creating Value for Your Members: Is Your Document Imaging System Holding You Back?”
–Examines pain points caused by obsolete technology, offers solutions to improve member service, operational efficiency–
Henderson, Nev.- October 16, 2014 – Bluepoint Solutions today announced the availability of a new white paper, “Creating Value for Your Members: Is Your Document Imaging System Holding You Back?” The white paper examines common pain points caused by reliance on obsolete technology and examines the link between inefficient processes and member service failures.
To download a free copy of Bluepoint’s white paper, click here.
As many as three quarters of credit unions surveyed are using a document imaging system aged five years or more. While often still perceived as functional, these systems have become obsolete and require inefficient workarounds that sap employee time and productivity and, ultimately, result in subpar member service levels. Just because a system works, doesn’t mean it works well. The goal of this paper is to examine five common pain points that destroy value for members, identify the underlying causes, and highlight alternatives to fix these broken processes.
The pain points identified and explored in the paper are:
- Lack of immediate document availability
- Lost and stolen documents
- Documents scattered among disparate systems
- Unsupported document types
- Integration with Third Party Systems
“Credit unions in every region and every asset size are looking to continue their recent achievements in adding new members and expanding lending activities,” said Andrew Tilbury, Bluepoint chief marketing officer. “Making sure they can accomplish growth objectives without sacrificing member service is critical to their future success. This paper identifies the hidden obstacles credit unions might not be aware of and offers actionable solutions to correct them.”