Bluepoint Solutions Annual State of Content Management Survey Finds Credit Unions Still Falling Short of Paperless Goals
–Survey examines document imaging, content management trends industry-wide–
Washington, D.C. – Mar. 9, 2015– Bluepoint Solutions today published the results of its annual enterprise content management (ECM) survey revealing that approximately 69% of credit unions rely on obsolete document imaging systems, resulting in weakened operating efficiency and contributing to inferior member service.
“Credit unions participating in this study over the past three years have shown that they understand the need for changes in the way documents are created, stored and used,” said Alissa Fry-Harris, director of marketing for Bluepoint Solutions. “While credit unions have made some progress, primarily in the management of member-facing documentation, there is still a long way to go before these internal systems will be capable of supporting the increasing member demands for self-service options.”
Key findings from the current survey include:
- Only 11.8% of credit unions surveyed replaced their ECM systems in 2014, compared to 28% that were planning or considering change when asked in 2013.
- The age of ECM systems and the level of associated dissatisfaction continue to increase. Of the 69% using the same system for 5 or more years, 64% were not satisfied enough to remain with their current system.
- 66% of credit unions would like to enable members to gain access to their member documents via online and mobile self-service channels.
- Interest in tablets for credit union operations is high. 72.8% of credit unions are looking at deploying iPads internally for use in the back office, and 56.3% are considering iPads for member-facing activities within the branch.
The report, “The Elusive Balance Between Member Services and Internal Dynamics: State of Enterprise Content Management in Credit Unions, 2014,” is based on information collected in a credit union survey conducted by Bluepoint Solutions over an 8-week period in 2014.