ABNB Federal Credit Union Selects PCSi and Bluepoint Solutions for Image-based Check Capture and Processing Solutions
–Integrated remote and in-branch capture points to yield operational efficiencies reduced fraud and enhanced member service–
Henderson, NV and Greensboro, NC, April 22, 2014 –Bluepoint Solutions and PCSi today announced Chesapeake, VA-based ABNB Federal Credit Union has selected the integrated check capture and item processing services through a previously announced partnership. The credit union will implement ImagePoint Teller capture with integrated fraud and counterfeit detection, ImagePoint ATM capture, QwikDeposit Pro merchant capture, QwikDeposit ToGo mobile capture, and ImagePoint Hub for check image aggregation and cashletter processing.
With $406 million in assets and 14 branches, ABNB was seeking a way to increase efficiency and improve member service to better provide for their fast-growing membership. Faced with a significant technology upgrade and financial investment required by its previous provider, the credit union conducted a full solution search and vendor due diligence project. ABNB is an existing customer of PCSI that uses the CUSO for share draft clearing services. The credit union was able to add the additional capture points for virtually the same cost as an in-house system.
“Our two main priorities when reviewing solutions were to create operational efficiencies and improve member service,” said Cathy Heidelbaugh, Vice President of Sales and Service, ABNB Federal Credit Union. “Upgrading to teller capture will allow our tellers to remain in balance throughout the day, and will allow them to focus more time on building relationships with members than on performing their tasks.”
ImagePoint Teller automatically prompts tellers to compare and correct any CAR/LAR discrepancies and validate the MICR line in real-time, prior to cashletter transmission. Additionally, the credit union will use integrated, real-time fraudulent or counterfeit check detection services right at the point of presentment, allowing the credit union to apply Reg. CC holds when appropriate, thus preventing potential losses to members, while also leveraging duplicate item detection across all capture points to further prevent costly errors.
“We are always looking for ways to strengthen and grow customer relationships,” said John Slack, chief operations officer for PCSi. “By outsourcing their item processing, our long time valued partner ABNB will be able to reduce their back of the house responsibilities and focus on better serving member needs.”
“The upgrade from branch capture to teller capture, along with the addition of popular self-service capture points, will provide substantial benefits for ABNB and its members,” said Andrew Tilbury, Bluepoint’s chief marketing officer. “We are pleased to partner with PCSi and ABNB to help them bring these new services to the credit union’s members.”
Pioneers of share draft processing and Check 21 imaging systems, Irmo, SC-based PCSi, LLC is a credit union service organization (CUSO) specializing in payment processing, in conjunction with Palmetto Cooperative Service, LLC a leader in statement/notice printing and electronic services. Together the companies currently serve 439 credit unions in 23 states. For more information, visit http://www.trypcsi.com.