Originally Appeared in American Banker: Jan. 26, 2010
Hampden Bank has partnered with Open Solutions and Bluepoint Solutions to install the providers’ jointly-developed check imaging system, tMagic Teller Capture, at the teller windows. Hampden Bank’s senior vice president, Sheryl Shinn, spoke with American Banker about how shortening the line of tellers for branch capture scanners, thereby reducing teller overtime at the end of the day, helped persuade the bank to make the switch. She went on to describe additional benefits of savings on outsourcing, increased per-item deposit fee income and improved customer service. Dave Reim, product manager in Open Solutions’ imaging systems unit, added that these efficiencies are available because the tMagic system connects directly to Hampden’s core processing software.  See American Banker for the full story.