Strengthen client relationships through automated email communications

Remote deposit capture for the home users sometimes called consumer capture, home capture, member capture, or desktop teller offers account holders the convenience of making check deposits any time, day or night, without leaving home. Your institution will benefit from earlier funds availability, decreased branch traffic and a competitive advantage with no geographical boundaries. In fact, over the past 10 years your clients have come to expect and rely on self-service options such as Internet banking, an extensive ATM network, and now remote deposit capture from home.

With many account holders primarily banking outside the branch, building relationships with customers face-to-face is challenging, if not unrealistic for some. In today’s competitive business environment, it is essential to find new opportunities to develop relationships and create loyalty. With Bluepoint’s Consumer Capture’s unique, customizable and fully automated email communications, your institution can build and maintain strong relationships with clients, even if they rarely come into a branch.

Bluepoint’s Consumer Capture allows financial institutions to generate two types of customizable email notifications for users. These notifications provide your institution with multiple communication opportunities, making it easy to “connect” with clients on a regular basis:

• Registration Confirmation -  Once a user accepts your organization’s terms and conditions, an email confirming registration is automatically generated and sent to the user.
• Rejection or Change in Amount - When a check enters the system from the Bluepoint Consumer Capture module, it is either accepted, rejected or the amount is changed. When a check is rejected or the amount is changed, an email is automatically sent notifying the user.

Your institution has the ability to customize the email message content for every communication with your clients. Email communications can be as friendly or informative as deemed appropriate for your Consumer Capture users. There are ten email “keys” where message content can be set. The email keys include who to “cc” email address of the sender, reason for rejecting an item, subject, terms and conditions, confirmation of registration and more. The keys can be configured in numerous ways to best meet the needs of your institution and branches. Bluepoint’s Consumer Capture solution lets you continually communicate with account holders, regardless of whether that communication takes place face-to-face. It provides the utmost convenience that your account holders have come to expect, while giving your institution the ability to attract new account holders and strengthen relationships with your existing client base.