At Bluepoint Solutions, we work closely with you and your team to uncover exactly what you need, and reveal how you can take advantage of industry best practices to save valuable resources and increase efficiency. Successful implementation is a joint effort—our clients are our partners, working toward a shared strategic vision.
We place the depth of our experience with financial institutions of all kinds at your service to help pinpoint and resolve the challenges of our changing industry. We know that each credit union and bank has its own unique set of goals and specific issues. From start to finish, we help to select and customize the right products and services to complement your workflows and integrate your existing systems. We provide consulting, ongoing guidance, and a spectrum of technical and practical support throughout the life of your system.
Bluepoint Solutions’ comprehensive services include these seven elements:
Uncovering the Problem is Critical to a Complete Diagnosis
Our process starts with a pre-qualification collection of basic information about your check volumes, check capture technology, document imaging systems, and your core processor. We conduct this step remotely, and may schedule a live site visit with you as a follow-up.
During our site visit, we undertake an in-depth investigation into specific workflows and operational areas, developing a broad base of information about your enterprise at all levels. Before concluding the visit, we present our findings and observations to upper management and key personnel, to ensure that we have correctly identified your specific needs and constraints.
Optional Further Analysis Reveals More Opportunities for Savings
Your understanding of the hard and soft costs associated with your current processes and systems may not be complete. Building a comprehensive picture can be difficult, and must include, among other factors:
Depending on your goals, Bluepoint Solutions can delve more deeply into a full or partial Business Process Analysis. This level of consulting can follow initial Discovery, or can be conducted as a standalone engagement. Our observations, analysis, and interviews result in specific and detailed recommendations, targeting possible tangible savings in specific workflows and operational areas.
Your Stakeholders are Welcomed into Solution Development
Bluepoint Solutions uses Information gathered during discovery and optional process analysis to customize a product demonstration. Your executives, stakeholders and IT representatives are shown each part of our proposed solution set, either remotely or in person, and each solution is tied back to the specific issues we jointly identified.
Our team of consultants is comprised of industry and Bluepoint veterans with strong technical backgrounds. This team will continue to support you during the solution evaluation period, providing quick responses and feedback to your organization.
Certified Bluepoint Project Managers Oversee Installation
When the time comes to implement, Bluepoint Solutions assigns a dedicated, experienced project manager whose job is to create and execute a smooth installation within your allotted time frame. Detailed project plans specify the major milestones, responsibilities, and timetables, we schedule weekly status calls. The entire team works proactively to help prevent delays and resolve roadblocks.
If data migration is part of the project, Bluepoint specialists work with you to examine your current content storage system. We follow well-established, proven procedures to define the scope of the migration and identify the files to be extracted and loaded. We continue our support through data extraction, transfer, indexing, auditing, and reporting.
After the system goes live, Bluepoint’s project manager continues to oversee several weeks of production use leading to turnover to your support representative.
Bluepoint Initial and Continuing Training Maximizes Your Investment
Bluepoint’s training sessions improve your staff’s ability to perform jobs that involve our software, providing essential tools for optimal product operation. We offer specific training options for the technical and non-technical user. Initial training sessions occur as a part of your new software implementation process, after installation is complete and before your institution goes live with your new solutions. We also offer ongoing training, which is a great way to reinforce your best practice approach and bring new employees on board.
Training sessions can be held either on-site or live online, and combine narrated presentations with written documentation and hands-on exercises. Each attendee learns how the software relates to his or her own position and how to use it on a daily basis.
Our Industry-leading Technical Support Ensures Maximum Uptime
Bluepoint Solutions ongoing technical support includes application software, updates, upgrades, support, and administration of your system—everything that is needed to ensure that your software runs as smoothly as possible. Telephone support is available from 5:00am to 5:00pm PST/PDT Monday through Friday, excluding federal holidays.
When you contact our support team you’ll receive assistance from subject matter experts, every time. The support team also practices proactive monitoring, allowing you to remain focused on the needs of your members and customers, not on your software. You will gain ongoing technical guidance and coaching for your technical staff members to ensure optimal performance.
Business Continuity Assurance with Data Vaulting from Ongoing Operations
Replicator from Ongoing Operations is a fully managed data vaulting application we employ to capture 15 minute snapshots of your Bluepoint solutions on any Windows server, both locally and offsite. Snapshots ensure rapid recovery and testing of your item processing and content management infrastructure. In the event of a system failure, Bluepoint ensures quick deployment, proven data backups, and managed recovery through our partnership with the industry leader, Ongoing Operations. Data vaulting includes many advanced features: