Bluepoint Solutions

Bluepoint Solutions has been offering best-of-breed software technology solutions to banks and credit unions since 2000. Our goal of participating in your institution’s success as a trusted technology partner is borne out by our highly trained Technical Account Management (TAM) group. The TAMs provide ongoing technical support, including both proactive monitoring of all Bluepoint systems and reactive incident support.

Recently, Bluepoint reached a milestone achievement with the launch of an automated proactive monitoring system, custom developed for use by the TAM group to help our customers maximize their technology investment with Bluepoint’s solutions and systems. This proactive monitoring system will replace the current manual processes to maintain Bluepoint solutions—making our operations and response times even faster and more accurate.

Unlike standalone disk space monitors or SQL Agent Jobs trackers, Bluepoint’s proactive monitoring tool does not require your staff to install or maintain any new processes. It is specifically designed around our systems and will efficiently inform your TAM about any upcoming risks to those systems. Your TAM will continue to manage your system in a completely hands-off model for your institution. In addition, your TAM now has instant access to all information about your system functionality at any given moment.

Bluepoint knows that nothing stops your business faster than a key technology system going down. Effects will be felt immediately by your employees and account holders alike through reduced efficiency, productivity and service response-time.

Typical system failures arise from running out of memory and/or reaching usage capacity. Automated reporting that runs in the background is also a high-risk function because it might be days or even weeks before it’s caught. Ultimately these failures result in the loss of data which can be costly or impossible to recreate. All of these are easily prevented, if levels and efficiency are monitored regularly.

Included in the monitoring provided by Bluepoint is:

• Hard drive (includes local and NAS/SAN devices) capacity and disk usage—can be used to do trend analysis on a daily, weekly and monthly basis.
• SQL Agent jobs—reports on success and failure of all functions.
• ODOC and DART storage pools—sends notification when it gets low, based on parameters set for each institution’s individual usage trends.
• Licenses—tracks the number of licenses used vs. licenses purchased, which allows you to make use of each license and order more, if necessary, before you run out.

Through years of support experience, our team has developed an intuitive system, capable of tracking trends for each institution’s use. As part of our personal management, each institution’s assigned TAM is able to accurately forecast upcoming usage and potential failure-points well in advance. As a result, your institution will avoid facing emergency outages and the resulting expense and inconvenience, and you can plan for costly IT infrastructure upgrades. By mitigating the risk of service interruptions to both internal and external customers you will gain increased employee productivity and enhanced customer satisfaction. By providing—and constantly upgrading—this combination of technology and support, Bluepoint has ensured highly efficient system operations for our customers and has secured an extraordinary 95% contract renewal rate.

– Examines process, costs and requirements of successful implementation by credit unions–

VISTA, Calif. — July 15, 2010 — Bluepoint Solutions, a Microsoft Gold Certified Partner and innovator in remote deposit capture (RDC), image-based item processing and enterprise content management (ECM) software technology for financial institutions, has completed an in-depth white paper entitled “In-house Item Processing: A Closer Look at the Benefits and Costs.”

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“Many of our credit union customers have been asking us about moving their item processing in-house,” said Hal Tilbury, founder and CEO of Bluepoint Solutions.  “They all have the same questions.  ‘How much does it cost?  Will I need additional staff?  What are the steps involved?  How will it impact my members?  What value does a third party processor provide?’  We conducted a three-month study to analyze all aspects of an in-house solution and have compiled the results into this white paper.  One of the most significant findings of this study is that many of the reasons for outsourcing item processing are no longer valid. In fact, the findings of the study instead suggest there are substantial benefits to move item processing in-house.”

“In-house Item Processing: A Closer Look at the Benefits and Costs” discusses the steady move from outsourcing toward in-house item processing among credit unions since the passage of Check 21. The paper concludes that, in fact, most credit unions will be exploring the move toward in-house item processing within the next year. The benefits of this transition include reduced costs, streamlined workflow, increased control and flexibility, improved member service and enhanced data security and risk management. A case study example is included in the white paper to further demonstrate the practical requirements of bringing item processing in-house and the required day-to-day operations.

“Bluepoint Solutions has spent the last 10 years partnering with credit unions to help them regain control over processes like document management, remote deposit capture, imaging, business continuity and archiving strategies, “ said Tilbury. We are now moving into the next phase, helping credit unions regain control over item processing by making it a relatively seamless process to bring in-house and manage without needing to add additional IT or operational resources. As more credit unions move toward in-house item processing, we look forward to working with them to provide innovative yet proven solutions that allow them to reduce costs and improve member service.”
Bluepoint’s white paper reflects dedication to the financial services industry through education and awareness.

– Mobile deposit capabilities allow quick, convenient, secure transfer of funds–

VISTA, Calif. — July 8, 2010 — Bluepoint Solutions, a Microsoft Gold Certified Partner and innovator in remote deposit capture (RDC), image-based item processing and enterprise content management software technology for financial institutions, announced the release of QwikDeposit To Go, a sophisticated mobile remote deposit capture application. Powered by Mitek Systems patented IMagePROVE technology, Bluepoint Solutions QwikDeposit Mobile Capture application completes Bluepoint’s existing suite of Check 21 capture points.

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“When implemented alongside our existing branch, teller, ATM, merchant and home capture applications, QwikDeposit To Go is an opportunity for institutions to provide a valuable service for account holders, while at the same time drive out operational and processing costs, as well as add efficiencies in the check processing timeline,” said Hal Tilbury, chief executive officer and founder of Bluepoint Solutions. “The fusion of Mitek’s advanced image quality technology with Bluepoint’s proven remote deposit capture and item processing aggregation engine provides institutions with a sophisticated and reliable mobile capture application. Having the ability to deposit checks at any time of day, regardless of location is a service that is extremely valuable to consumers.”

“The dramatic increase in the use of smart phones, combined with consumer demand for mobile banking applications has created a perfect storm for mobile capture,” adds Tilbury. “The emergence of mobile capture  is a direct reflection of a larger shift in how people interact with their financial institutions – remotely, 24 hours a day, on their schedule, and on the go.  Financial institutions of any size must react to these trends to remain competitive.  QwikDeposit To Go is a tool designed to help institutions do just that – and as a result grow existing accounts and attract new customers or members.”

In a recent Mercatus Mobile RDC Adoption Research Study, Managing Partner, Bob Hedges, stated, “We expect consumers to significantly embrace mobile remote deposit capture and it will be the ‘killer app.’ With consumers placing a premium on convenience, mobile RDC has the potential to significantly change retail banking’s business model by providing a way for people to do basic banking without branches.”

Bluepoint’s QwikDeposit To Go enables consumers to securely deposit checks with a camera-equipped smart phone, providing quicker availability of funds and added convenience. Account holders initiate mobile-banking sessions, key in their deposit amount and simply snap photos of both the front and back of the check with their smart phone cameras. The software captures the check, formats the image, automatically corrects any image distortions or skewing and confirms the images meet Check 21 and mobile image-quality standards. All transactions are transmitted with multiple layers of security and, if necessary, can be traced back to registered smart phones, marked with time and location, in order to combat fraud.

QwikDeposit To Go relies on a patent-pending software application from Mitek Systems Inc. (OTC: MITK.OB; www.miteksystems.com), called Mobile Deposit®, which is being embraced widely by technology applications providers like Bluepoint Solutions and financial services institutions of all sizes for its ease of use, security and the industry leading quality and accuracy of its image processing.

Mobile Deposit complies with all industry standards – including Check 21 – and was developed specifically to help banking institutions take advantage of the growing consumer acceptance of smart phone applications for the mobile Web, including mobile RDC, with the utmost security for every transaction.

“We think of Mobile Deposit as the ‘Gold Standard’ in mobile RDC because of the acceptance of our application by all the major integrators and ASPs that cater to financial institutions,” said Mitek CEO James DeBello. “We’re very pleased that our partnership with Bluepoint Solutions further validates that trend.”

Bluepoint Solutions gives institutions the option of selecting a full licensed version of QwikDeposit To Go or they can take advantage of Bluepoint’s unique monthly use-fee delivery model. Additionally, institutions have the option to operate QwikDeposit To Go within Bluepoint’s SAS70-certified data center, enabling small to mid-size institutions to compete with much larger, nation-wide banks without making a large financial investment. Also included with the solution from Bluepoint is a proprietary online Marketing Center that provides institutions immediate access to a repository of professional-quality marketing collateral including statement stuffers, email campaigns and a variety of signage to build awareness and promote the new mobile deposit offering to the community.

“Mobile RDC allows smaller institutions to compete with larger, nationwide banks,” said Tilbury. “By bringing down the cost of mobile capture technology and making it easy for our customers to deploy, we are empowering the small-to-medium banks and credit unions we work with to better retain account holders and attract new ones. There is a lot of demand for this technology among the small to mid-size institutions and we look forward to making it available to our customers.”

–Credit union cites efficiency, service, fraud prevention as reasons for choice–

Vista, Calif. – July 1, 2010 – NET Federal Credit Union, headquartered in Scranton, Penn., today announced its selection of Bluepoint Solutions’ ImagePoint Teller Capture and Receipt Manager solutions. Bluepoint Solutions is a Microsoft Gold Certified Partner and leading innovator in remote deposit capture (RDC), image-based item processing and enterprise content management software technology for financial institutions.

“Our tagline is ‘Banks have customers; here you’re family. Welcome home!’ We are truly here for the members’ benefit, and ImagePoint Teller with Receipt Manager will help us to serve them even better,” said John Errico, vice president of finance at NET. “We looked at other remote deposit capture solutions in the past, but they lacked the research capabilities that really make ImagePoint Teller Capture and Receipt Manager stand out.  Our current research and balance process is highly manual and paper-based, which results in increased overtime and unmanageable workloads. Following the implementation of the modern teller capture platform, the workloads will be streamlined, the overtime eliminated – resulting in significant cost and time savings for the credit union.”

NET Federal Credit Union operates two branches, has more than 21,000 members and $157 million in assets. In addition to the efficiencies gained on the teller line, the credit union anticipates faster and more accurate balancing, as well as a reduction in fraud by catching questionable items before they ever enter the institution.
Errico continued, “The recent changes to Reg CC, the Expedited Funds Availability Act, means all checks are now local. With our current process, the time it takes to clear a check gives sophisticated fraudsters ample opportunity visit several other branches and make the same fraudulent deposit. Having Bluepoint’s teller capture will enable us to capture documents at the point-of-presentment and immediately verify them, making fraud more difficult – protecting the credit union and our members.”

ImagePoint Teller Capture enables the capture of items at the teller line, increasing efficiency and accuracy by reducing time spent on manual data entry and preventing human error. It verifies, processes and balances checks in real time, making information available more quickly than traditional options. Receipt Manager integrates with the existing teller transaction flow, storing the receipt data with the check image electronically and making them searchable and available to authorized users throughout the entire credit union.

“More and more credit unions, like NET, are realizing the significant advantages to be gained by implementing teller capture solutions,” said CEO and founder, Hal Tilbury. “We understand the challenges facing credit union executives and as a result, our ImagePoint teller capture platform is uniquely designed to lower costs and streamline workflow, all while improving member-service.  As a member-centered organization, NET will benefit from the increased efficiency that ImagePoint Teller Capture and Receipt Manager provide, because it means that their time will be spent with members rather than paperwork. We look forward to working with them in the coming years.”

Originally appeared in June 7, 2010 of Credit Union Journal

Bluepoint Solutions, is celebrating its 10th anniversary. The company began its life as a “spin-out” from Bluebird Systems with nine original employees and 20 inherited employees. Today Bluepoint employs more than 60 people, with proven products serving more than 1200 financial institutions nation-wide. In an insightful Q&A, CEO and founder Hal Tilbury discussed the lessons learned during the past 10 years, where credit unions are failing and succeeding, the company’s aggressive growth goal for the decade ahead, and other issues. Click here to read the entire Q&A at the Credit Union Journal website.