Published by Credit Union Times on November 22, 2015

By Roy Urrico

Technologies that enhance member engagement, advance digital interaction via the mobile channel, improve security and help credit unions understand account holders better are the top IT budget priorities heading into 2016.

“Rolling out the red carpet for opening and funding new accounts, especially via the mobile channel, is the most valuable digital service for credit unions to offer in 2016, because account growth is the one metric that can’t be neglected,” Hal Tilbury, CEO of the Henderson, Nev., payment processing and document imaging firm Bluepoint Solutions said.

Tilbury said convenience will be the most important priority for credit unions as they determine the right mixture of features and services; in other words, finding ways to meet members wherever they are with faster, easier-to-use services offered through multiple channels.

“This could mean revving up everything digital from basic services like deposits and bill payments, to high value-added services like personal financial management and electronic strongboxes,” he said.

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