Published on CU Insight on September 30, 2015
By Bluepoint Solutions
Savvy credit unions are using the evolution of traditional branches and omni-channel banking as an opportunity to flex their muscles and take on much bigger financial institutions. Mid Missouri CU ($214 million, 26,000 members), met the challenge by boldly expanding its digital services, while enriching personal connections to their members and communities in a way big banks find hard to match. They are successfully combining key digital services like remote deposit capture (RDC) with a “branch of the future” strategy that both caters to member convenience and lowers branch operating costs.
A key component of their strategy is QwikDeposit ToGo, the mobile RDC solution from Bluepoint Solutions. Since the launch in December 2014, mobile adoption has boomed—30% in the first six months. According to Bryan Gentle, IT Director, “Our goal with RDC and our new mobile app was to provide members with mobile access to everything they can do online and more, including opening subaccounts, changing names, adding nicknames for accounts, paying bills, and depositing checks. Our new online and mobile banking platform opened many new doors for our members…we’ve received nothing but positive feedback.”
Like other credit unions, Mid Missouri also struggles to balance mobile initiatives with more traditional investments, such as branch and ATM networks. Mr. Gentle pointed out that adding a new mobile banking platform and RDC was a significant investment that was easily justified when they considered the cost of teller transactions in the branch versus through the mobile channel. According to Javelin, mobile deposits are drastically more cost effective—the industry average for branch deposit is $4.25, while the same deposit via a mobile device is only about $0.10.
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