Published on CU Insight on April 11, 2014

By Andrew Tilbury

The majority of credit unions have fully embraced electronic cash letter processing by installing scanners in the back office of their branches and they are now beginning to look for opportunities to extract more value from their existing solutions. As a result, capturing images directly at the teller line using teller capture is a primary focus for institutions investing in new branch technology in 2014. However, not all teller capture solutions are created equal. Superficially, they provide similar features, but subtle differences in functionality can dramatically impact your total cost of ownership for these solutions, member service levels at your institution, and branch operations