Customer Support/Technical Account Manager
Henderson or Vista
In Customer Support the Technical Account Manager is on the front line of customer and technical relations at Bluepoint Solutions. They are the first and most frequent contact that our existing customer base has with Bluepoint Solutions and it is crucial that strong relationships are built. Technical Account Manager assists customers over the phone to resolve technical and operational issues regarding Bluepoint products. Excellent communication, analytical, troubleshooting, and organizational skills are crucial, in addition to a desire to understand how our solutions drive value and improve the lives of our clients.
Primary Responsibilities
- Develop, manage & maintain client relationships.
- Manage assigned customer accounts.
- Proactively identify customer issues, escalate and actively participate in the problem/resolution process.
- Excellent troubleshooting abilities.
- Interface with & troubleshoot existing customer networks, printers and storage devices.
- Identify customer service issues and drive escalation and resolution efforts.
- Support server hardware.
- Support Windows Server and Client operating systems.
- RAID, NAS/DAS/SAN experience.
- Assist end-users in use of application software.
- Assist customer IT staff in use of application software.
- Ability to travel up to 10% of the year.
Requirements
- 3+ years Technical experience in Information Technology.
- Strong communication, organization, prioritization, and written skills.
- Technical knowledge – MS Windows Server 2003/2008, MS-SQL 2000/2005/2008, MCSE Preferred, Solid Networking skills including LAN/WAN/Router/Firewall experience is a must.
- Technical degree or equivalent experience.
- Excellent written and verbal communication skills in English and ability to effectively communicate at all levels.
- CITRIX experience is a plus.
- Financial services IT/IS experience a plus.
- Ability to work in the US without sponsorship (now or in the future).
The Technical Account Manager is on the front line of customer and technical relations at Bluepoint Solutions. They are the first and most frequent contact that our existing customer base has with Bluepoint Solutions and it is crucial that strong relationships are built. Technical Account Manager assists customers over the phone to resolve technical and operational issues regarding Bluepoint products. Excellent communication, analytical, troubleshooting, and organizational skills are crucial, in addition to a desire to understand how our solutions drive value and improve the lives of our clients.
Primary Responsibilities
- Develop, manage & maintain client relationships.
- Manage assigned customer accounts.
- Proactively identify customer issues, escalate and actively participate in the problem/resolution process.
- Excellent troubleshooting abilities.
- Interface with & troubleshoot existing customer networks, printers and storage devices.
- Identify customer service issues and drive escalation and resolution efforts.
- Support server hardware.
- Support Windows Server and Client operating systems.
- RAID, NAS/DAS/SAN experience.
- Assist end-users in use of application software.
- Assist customer IT staff in use of application software.
- Ability to travel up to 10% of the year.
Requirements
- 3+ years Technical experience in Information Technology.
- Strong communication, organization, prioritization, and written skills.
- Technical knowledge – MS Windows Server 2003/2008, MS-SQL 2000/2005/2008, MCSE Preferred, Solid Networking skills including LAN/WAN/Router/Firewall experience is a must.
- Technical degree or equivalent experience.
- Excellent written and verbal communication skills in English and ability to effectively communicate at all levels.
- CITRIX experience is a plus.
- Financial services IT/IS experience a plus.
- Ability to work in the US without sponsorship (now or in the future).